“Agreement” refers to the contract between the Company and the Customer for the provision of Services. This Agreement is formed when the Customer signs the Authorisation in writing, in accordance with these Terms.

“Authorisation” refers to the quotation provided by the Company to the Customer, which outlines the Quotation Price and details of the Services in response to a Request for Services. This Authorisation to Carry Out Plumbing Work is accompanied by these Terms (if applicable).

“Company” means WSG Group Pty Ltd as named in the Authorisation.

“Customer” refers to the individual or entity receiving the Services from the Company, as outlined in the Authorisation.

“Deposit” means the deposit amount specified in the Authorisation.

“Goods” refers to the materials that the Customer is required to purchase and supply in order to complete the Services.

“Payment Dates” means the dates for payment as outlined in the Authorisation or as otherwise agreed upon in writing by both parties.

“PPSA” refers to the Personal Property Securities Act 2009 (Cth).

“Price” refers to the Quotation Price, as adjusted by the Company in accordance with these Terms when necessary.

“Quotation Price” means the total amount payable for the Services, as outlined in the Authorisation or as determined by the rates specified in the Authorisation. This includes applicable GST and any delivery costs to the Customer.

“Request for Services” refers to a request submitted by the Customer to the Company, outlining the Services the Customer is seeking.

“Services” refers to the services and Goods to be provided by the Company to the Customer as described in the Authorisation, and includes any related parts or components.

“Website” refers to the Company’s website.

General

  1. These Terms will govern the supply of the Services, regardless of any conflicting terms proposed by the Customer, unless expressly waived in writing by the Company.
  2. These Terms, together with the Authorisation, form the complete Agreement.
  3. The Customer is required to provide the Company with all necessary information regarding the Services within a reasonable timeframe to allow the Company to fulfil its obligations under these Terms.

Formation of Agreement

An Agreement between the Customer and the Company will be established in the following manner:

  1. To request the Services, the Customer must submit a Request for Services to the Company.
  2. The Company will then provide the Customer with an Authorisation.
  3. The Agreement will become binding on both the Customer and the Company once the Customer accepts the Authorisation in writing, in accordance with these Terms.

Authorisation

  1. The Customer must provide sufficient details when submitting a Request for Services to allow the Company to prepare an accurate Authorisation and Quotation Price.
  2. Any issues with the Services arising from incomplete or inaccurate information provided in the Request for Services will be the responsibility of the Customer.
  3. The Company will not be held liable for any loss or damage resulting from the Customer’s insufficient or incorrect information, except where caused by the Company’s negligence or breach of these Terms.

Changes to Request for Services or  Authorisation

  1. If the Customer requests any changes to a Request for Services or the details in an Authorisation, the Company will issue a written variation document outlining the amended Services, revised Quotation Price, and any potential delays, if applicable (“Variation Terms”).
  2. The Customer must provide written acceptance of the Variation Terms before the Company will proceed with the amended Services.

Price

  1. The quotation provided in an Authorisation will automatically expire 30 days after it is issued.
  2. The Company reserves the right to increase the Quotation Price at any time prior to delivery of the Services by giving written notice to the Customer, should there be any increase in costs to the Company due to factors beyond its control (such as changes in tax laws, significant increases in labour or material costs, or other manufacturing costs), or any changes in delivery dates, quantities, or specifications requested by the Customer, or any delays caused by the Customer’s failure to provide adequate information or instructions.
    If the Customer does not accept the revised Quotation Price, they may terminate these Terms immediately by providing written notice to the Company.

Completion

  1. The completion time specified in the Authorisation is based on the conditions at the time of the Authorisation and is provided as an estimate only.
  2. Subject to clauses 30 and 34, the Company will not be liable for any loss or damage (including consequential damage) arising from delays in the completion or non-completion of the Services.

Payments

Unless otherwise agreed in writing by the Company, the Customer must pay:

  1. The Deposit to the Company upon accepting the Authorisation; and
  2. The full Price, without any deductions, in accordance with these Terms and the payment terms specified in the Authorisation.
  3. If the Customer opts to pay the Price by credit card as stated in the Authorisation, the Customer authorises the Company to charge the Price instalments to the Customer’s credit card on the Payment Dates, unless the Customer provides alternative written instructions to the Company. If a credit card payment is declined, the Company will send a notice to the Customer at the contact details provided in the Authorisation (“Final Notice”). If the Final Notice is not settled within seven days of the notice date, the Company will issue a further invoice to the Customer for the outstanding total amount.
  4. Allowing the Customer extra time to pay the Price will not be considered a waiver of any of these Terms by the Company.
  5. If the Price is not paid in accordance with these Terms or the Authorisation, the Customer will be responsible for all reasonable collection fees, legal costs, and other related expenses incurred by the Company due to the non-payment.
  6. In the event that the Customer fails to pay the Price as required, the Company will issue a default notice for any overdue amounts and provide the Customer with at least 14 days’ notice to remedy the non-payment. If the non-payment is not rectified within the specified time, the Company may, at its discretion and acting reasonably.
  7. The Company may charge the Customer monthly interest on any overdue portion of the Customer’s account at an annual rate of 5%, calculated from the date the default occurred.
  8. The Company may apply an administrative fee of up to 5% of the total credit provided to the Customer.

Customer’s Responsibility

  1. The Customer must ensure that the Company has uninterrupted access to the site where the Services will be carried out for the duration of the work.
    The Customer acknowledges and agrees that:
  2. Any building or construction sites where the Services are performed will comply with all relevant occupational health and safety laws, as well as any applicable safety standards or legislation.
  3. The Company is not responsible for removing rubbish or cleaning the site where the Services are carried out.
  4. If the Customer is supplying goods or other services required for the Services, the Customer must ensure that the site is prepared and the goods are available at least 24 hours before the Company is scheduled to perform the relevant Services.

Title and Risk

  1. Ownership of the Goods will not transfer to the Customer until the full Price has been paid.
  2. The risk for those Goods will pass to the Customer as soon as the Goods are delivered or collected.
  3. Until the Company receives full payment of the Price, the provisions of clauses 24 to 29 (inclusive) will apply, and the Company reserves the right (without limiting any other rights or remedies it may have) to recover, remove, and/or resell the Goods, free from any claims by the Customer, in accordance with this clause 22.
  4. The Customer agrees to indemnify the Company against any costs, claims, damages, or losses incurred by the Company or a third party as a result of the Customer’s failure to pay for the Goods.
  5. If the Customer has not paid the Price for the Goods supplied as part of the Services but sells or disposes of those Goods (or any part of them), any money received from the sale or disposal of those Goods will be held in trust by the Customer for the Company and must be paid immediately to the Company.

PPSA

In situations where the Company has supplied Goods as part of the Services to the Customer, but the title to those Goods has not yet transferred to the Customer and the Goods have not been affixed to land, the Customer acknowledges and agrees as follows:

  1. The Goods are considered Personal Property for the purposes of the PPSA;
  2. These Terms form a Security Agreement under the PPSA;
  3. The Customer grants the Company a purchase money security interest (“PMSI”) over the Goods and any proceeds from their sale to secure all amounts owed to the Company by the Customer;
  4. The Company may register the PMSI on the Personal Property Securities Register (“PPSR”);
  5. The Customer will take all necessary actions and provide any information requested by the Company to enable the Company to register a financing statement or financing change statement on the PPSR;
  6. The Customer agrees not to change its name or any other details on the PPSR without first notifying the Company;If required by the Company, the Customer will pay the Company the cost of registering and maintaining the registration of the Customer’s PMSI on the PPSR, within 14 days of the request.
  7. The Company is not required to provide any notice under the PPSA (including a verification statement or financing change statement) unless such notice is specifically required by the PPSA and cannot be excluded.
  8. Neither party may disclose information referred to in section 275(1) of the PPSA, except as permitted under section 275(7) of the PPSA, and the Customer must not authorise such disclosure.
  9. The Customer appoints the Company as its attorney to sign any documents the Company considers necessary to enforce and protect its rights under these Terms.
  10. To the fullest extent permitted by law, the Customer waives any rights it may have under sections 95, 118, 123, 125, 128, 129, 130, 132(1), 132(4), 135, 142, and 143 of the PPSA, and the parties agree to contract out of those sections.
  11. The Customer acknowledges that, unless otherwise defined in these Terms, the terms and expressions used in clauses 24 to 29 (inclusive) have the meanings assigned to them by the PPSA.

Warranty & Liability

The Company does not exclude or limit the application of any provision of any legislation (including the Competition and Consumer Act 2010 (Cth)) where doing so would contravene that legislation or render any part of these Terms void.

The Company guarantees that any Goods supplied as part of the Services will be:

  1. Of acceptable quality, using proper materials.
  2. Reasonably fit for the purpose for which they were designed.
  3. The Company excludes all conditions, warranties, and terms implied by statute, general law, or custom, except for any implied condition or warranty that cannot be excluded under the law (“Non-Excludable Condition”).
  4. To the maximum extent permitted by law, the Company’s sole liability to the Customer for any defective Goods or Services (at the Company’s discretion) is limited to:
  5. Replacing or re-supplying the defective Goods or Services; or
  6. Refunding the price paid by the Customer for the defective Goods or Services.
  7. If the Customer is a consumer, as defined under the Competition and Consumer Act 2010 (Cth), the Company does not exclude its liability for any breach of a Non-Excludable Condition concerning Services obtained for personal, domestic, or household use. However, to the maximum extent permitted by law, neither party will be liable for any indirect or consequential loss or damage.
  8. The Customer acknowledges that it has not relied on any representations made by the Company, except those expressly stated in the Agreement, or on any descriptions, illustrations, or specifications contained in any document, including catalogues or promotional material produced by the Company.
  9. To the fullest extent permitted by law, the Customer agrees to indemnify and keep indemnified the Company, its officers, employees, and contractors (“Company Indemnified Parties”) from any liability, loss, damage, claim, action, demand, costs, or expenses incurred or suffered by the Company Indemnified Parties, including, but not limited to:
  10. Any breach of these Terms;
  11. Any breach of law by the Customer;
  12. Any act or omission (whether negligent or not) by the Customer;
  13. Any action or trespass caused by the Company entering the site as per clause 22.3,
  14. Except where the claim arises from the negligence, fault, or wilful misconduct of the Company Indemnified Parties.
  15. To the fullest extent permitted by law, the Company agrees to indemnify and keep indemnified the Customer against any claims suffered or incurred by the Customer arising from:
  16. Any negligent act or omission of the Company;
  17. Any breach by the Company of these Terms or any applicable law,
  18. Except where the claim arises from the negligence, fault, or wilful misconduct of the Customer.
  19. The limitations and indemnities in clauses 30 to 37 will remain in effect after the expiry or termination of these Terms.

Defects

  1. Subject to any statutory provisions to the contrary, if the Customer believes that the Services are not in accordance with the Authorisation or are defective in any way after they have been completed, the Customer must notify the Company in writing, along with reasons, within seven days of the completion of the Services. If such notice is not provided, the Services will be deemed to fully comply with the Authorisation.
  2. Upon receiving a notice as outlined in clause 39, and provided the Company is satisfied (acting reasonably) that the Services do not meet the Authorisation or are defective, the Company may, at its absolute discretion, choose to either:
    1.1 Re-supply the non-conforming or defective Services;
    1.2 Offer the Customer a refund or credit for the non-conforming or defective Services.

Termination

  1. Either party may terminate these Terms by providing 48 hours’ written notice to the other party.
  2. Either party may also terminate these Terms immediately by providing written notice.
  3. The other party breaches a material term of these Terms, and that breach is not rectified within seven days after being notified.
  4. The other party becomes or is presumed to be insolvent or bankrupt.
  5. In addition to giving notice to terminate the Agreement, the Company.
  6. Retain any payments made by the Customer for Services already provided;
  7. Be considered discharged from any further obligations under these Terms.
  8. Pursue any additional or alternative legal remedies available.

GST

If GST is applicable to any supply made under or in connection with these Terms, the Customer must pay the Company an amount equal to the GST payable on that taxable supply, provided that the Customer receives (if required by law) a valid tax invoice for the supply. This amount must be paid at the same time as the payment for the taxable supply is due under these Terms.

Privacy

  1. The Company values the privacy of the Customer’s personal information. We are committed to respecting the Customer’s privacy rights and safeguarding any personal and credit-related information (“personal information”) provided. The Company adheres to the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth).
  2. The Customer understands that any personal information collected by the Company will be handled in accordance with the Company’s Privacy Policy, which is available on the Company’s Website.

The Company’s Privacy Policy sets out:

  1. The reasons for collecting the Customer’s personal information;
  2. The potential consequences if the Customer chooses not to provide their personal information to the Company;
  3. The third parties with whom the Company may share the Customer’s personal information;
  4. How the Customer can request access to or make corrections to their personal information;
  5. Whether the Customer’s personal information may be disclosed to overseas entities, and which countries these entities may be located in.
  6. How the Customer can lodge a complaint if the Company breaches its obligations concerning the Customer’s personal information, and the process for handling such complaints.

Intellectual Property

  1. All information provided by the Company and its authorised representatives is to be treated as confidential.
  2. Any plans, drawings, specifications, and estimates provided by the Company must not be shared with any third party without the Company’s prior written consent, nor should they be used by the Customer for purposes other than those outlined in these Terms. Copyright in all plans, drawings, designs, and Services, along with any reproductions, remains with the Company.
  3. All plans, drawings, and designs are the property of the Company and must be returned to the Company immediately upon request.

Variation

The Company reserves the right to modify or update these Terms at any time by posting the revised Terms on the Website and notifying the Customer of the changes.

Sub-contracting

The Company may sub-contract any or all of its rights and obligations under these Terms without needing the Customer’s consent.

Governing Law

These Terms will be governed by and interpreted in accordance with the laws of South Australia. Both parties agree to submit to the non-exclusive jurisdiction of the courts of South Australia, as well as any relevant appellate courts.

Notices

Any notice to be given by one party to the other must be signed by the party issuing the notice or by one of its authorised officers. Notices may be sent via fax to the recipient’s facsimile number or by email to the recipient’s email address. A notice will be considered received by the intended recipient upon confirmation of a successful facsimile transmission or, in the case of email, on the day of transmission, provided that the sender can provide proof of transmission and the recipient does not challenge non-receipt.

Force Majeure

Neither party will be held liable for any failure to perform or delay in performing their obligations under these Terms if such failure or delay is caused by circumstances beyond their reasonable control. If the failure or delay lasts for more than 60 days, the other party may terminate these Terms immediately by providing written notice. This clause does not apply to any obligation to make payment.

Our Workmanship Guarantee

  1. Our workmanship guarantee covers only the services performed by our technicians and does not extend to products or parts supplied. Product warranties are subject to the terms provided by the manufacturer or supplier. Workmanship refers to the skill, quality, and standards applied when performing a service, particularly in tasks like installations, repairs, or physical services. It demonstrates the expertise and care taken by our professionals during the execution of their work.
  2. Please note, workmanship does not include tasks such as cleaning units or jet cleaning of pipes, as these are considered maintenance or cleaning services, not installations or repairs. However, when it comes to workmanship, we guarantee that the work carried out will meet professional and industry standards, ensuring quality and durability.
  3. If a customer wishes to make a claim, they must contact the company as soon as they become aware of an issue to arrange for an inspection by a technician. The workmanship guarantee will be honoured upon presentation of the tax invoice, receipt, or any other reasonable proof of purchase or supply from us.
  4. Our workmanship guarantee does not cover faults beyond our control, including but not limited to damage caused by misuse or negligence by the customer, pre-existing conditions, or work that was not included or completed in the original services performed or invoiced by the company.

Same Rates, 24 Hours, 7 Days a Week

‘Same Rates, 24 Hours, 7 Days a Week’ with WSG Group means that we charge the same rates for our services around the clock, seven days a week. Whether a client requires a technician on the weekend, after 5pm during the week, or on a public holiday, the rates remain unchanged. ‘Subject to availability’ refers to situations where we do not have any technicians available in the area at the requested time and are unable to send one.

Service within 30 Minutes

Wherever possible, or if requested by the client, we strive to have a technician arrive at the client’s location within 30 minutes of their call. The ‘subject to availability’ clause applies in cases where no technician is available to reach the client within the 30-minute timeframe.

Finance Options

Finance options are available to any WSG Group customer who meets specific eligibility criteria. There is no minimum price required to apply, meaning this option can be used for any job. ‘Terms and conditions apply’ means the client must apply for financing through one of our third-party providers. Our providers are Humm and Zip. We assist with the application process while speaking with the client, either over the phone or in person. However, if the client does not meet the eligibility criteria set by these providers, they will not be able to access the available finance options.

**Finance options are available to approved applicants only. Available plans and repayment frequencies may differ between providers and are subject to change. Any terms and conditions, as well as fees and charges set by the provider, will apply and can be reviewed upon application. **

Making a Booking

When you make a booking and invite a technician to attend your premises, you acknowledge and agree that:

  • We will begin with a visual assessment of the work you’ve requested, including identifying any issues or concerns regarding repair or replacement that we may discover during this process.
  • For each potential solution, we will provide you with a fixed-price quote, which may include recommendations for new parts or replacements.
  • If you agree to the quoted price, we will proceed to carry out and complete the work as quoted.
  • If you do not accept these terms, please inform us at the time of booking.

Attendance Fee – Non-Refundable Policy

By scheduling a service appointment, you acknowledge and agree that a non-refundable attendance fee will be charged for a technician to attend your property. This fee covers the technician’s time, travel, and the initial assessment, regardless of whether any repairs or services are performed. The attendance fee is payable in advance or at the time of booking and will not be refunded under any circumstances, including, but not limited to:

  • If you choose not to proceed with the recommended service or repair.
  • If the appointment is cancelled or rescheduled by you outside of the allowed notice period.

By confirming your booking, you accept these terms and understand that the attendance fee is strictly non-refundable.

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